Refund & Returns Policy

Last updated: August 6, 2026

Faith Marked products are made to order for the product and device model selected at checkout. Please review your selection carefully before ordering.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, email info@faithmarked.com within 30 days of delivery. Include your order number and clear photos showing the item, packaging, and issue. Once verified, we will arrange an appropriate replacement or refund. In most verified production-error cases, you will not need to return the affected item.

Change of mind and incorrect device selection

Because items are produced specifically for each order, we generally cannot accept returns or exchanges for change of mind, preference, or selection of the wrong phone model. This does not limit any non-waivable consumer rights that apply where you live.

Order changes and cancellations

Email us immediately if you need to change or cancel an order. We may be able to help before production starts, but changes and cancellations are not guaranteed once an order has entered production.

Refunds

Approved refunds are returned to the original payment method. Your bank or card issuer may require additional processing time. Original shipping charges are not normally refundable unless the order was incorrect or defective, or applicable law requires otherwise.

Before sending anything back

Do not mail an item to a production partner or any other location without contacting us first. Unauthorized returns may not be received or credited.

Contact

For order support, email info@faithmarked.com with your order number.