Frequently Asked Questions

We are a Christian-founded brand creating Scripture-centered products with restrained design, practical purpose, and a mission rooted in discipleship—not decoration for decoration's sake.

Faith Marked was started by young Christians looking for meaningful, well-designed ways to identify with our faith and carry God's Word into everyday life.

Our designs are developed through a Christian lens and printed or produced to order with U.S.-based production partners. Component and material origins can vary by product, and the product page is the best source for item-specific details.

Yes. Supporting Christian ministry is part of our mission as the brand grows. When a release or campaign carries a specific giving commitment, we will communicate it clearly rather than making vague percentage claims.

Use the device selector on the product page and match the model exactly to the name shown in your phone's settings. Please confirm the model before checkout because cases are produced for the device selected.

Supported devices vary by design. Every currently available model is listed in that product's device selector; if your model is not shown, it is not available for that design yet.

Small differences can occur because screens emit light while physical products reflect it, and display settings vary. We review designs for clarity, but minor color variation is normal in print production.

After an order is accepted, the selected design and phone model are sent to a production partner. The item is produced specifically for that order, checked, packed, and then handed to the carrier.

Most made-to-order items leave production within 2–7 business days after submission. This is an estimate, not a guarantee; seasonal demand, stock availability, larger orders, or a quality recheck can extend production.

Delivery time depends on the destination, production partner, and shipping method. Any delivery estimate is separate from production time and can be affected by carriers, holidays, weather, or customs.

International delivery is available to many destinations. Enter your address at checkout to confirm whether service and a shipping rate are currently available for your location.

When tracked service is available, tracking is sent after the carrier receives the shipment. It can take a short time for the carrier's first scan to appear.

Email us as soon as possible. An address change may be possible before production or shipment, but it cannot be guaranteed once fulfillment has started. A destination country cannot normally be changed after production begins.

Yes. Products may be assigned to different production partners or carriers, so a multi-item order can arrive in more than one shipment with separate tracking updates.

International duties, taxes, or carrier fees depend on the destination and local rules. Charges not collected during checkout may be assessed by local authorities and are the recipient's responsibility where applicable.

Email us immediately. Changes or cancellations may be possible before the order enters production; once production begins, the production partner may already be making the item and a change cannot be guaranteed.

Email us within 30 days of delivery with your order number and clear photos of the issue. We will review a replacement or refund for verified damage or manufacturing error; you usually will not need to return the damaged item.

Because each case is produced for the selected device, change-of-mind and wrong-model exchanges are generally not available. Please verify your exact phone model before placing the order.

Send your order number and clear photos of the item and packaging to info@faithmarked.com. We will compare them with the order details and help resolve the fulfillment error.

We use Shopify and selected service providers to operate the store, process purchases, fulfill orders, and communicate with customers. Review our published Privacy Policy for the complete explanation of collection, use, disclosure, and your choices.